Hosting Services

At theVirtual, we offer locally hosted packages with our focus on providing the best service at competitive prices. We offer comprehensive hosting plans tailored to suit your individual needs as well as customised high performance solutions to ensure our clients receive the most secure service we can provide for their Plone websites.

Our Hosting includes:

  • Load balanced, high-availability cluster.
  • SSD storage array
  • Excellent, sustained IO throughput.
  • New Zealand based data center
  • Robust, reliable, secure infrastructure
  • Locally hosted servers
  • Locally based data centre
  • Secure hosting platform
  • Secure SSL website link (https://)
  • 24/7 monitoring / logging
  • Regular Backups
  • Tested reliable continuity of service during an emergency (Christchurch Earthquakes)

Backups:

  • We perform multiple secure backups of our clients websites.
  • Backups are stored on-site, off-site and off-island.
  • Backups are performed regularly on a daily, weekly and fortnightly basis allowing for easy recovery if required.

Our Philosophy:

  • We understand the importance of having your website available 24/7.
  • We monitor our clients website health & up-time.
  • Having your questions / requests handled in a timely manor.
  • Being available to action urgent requests quickly.
  • We strive to achieve the highest service possible to our clients.
  • Our hosting is based on our belief of doing things properly.
  • Monitor website resources and advise if these needed to be increased.
  • Review and install updates for your core software version once per month.
  • Review and install module updates once per month.
  • Install security patches when needed.
  • We manage our own top-of-the line hardware and play an active role in ensuring our clients sites are available at all times.
  • We offer specialised Plone hosting packages, along with support for WordPress and other popular CMS, cloud applications and dedicated VPS solutions.

99.5% Server Up-time:

We have an excellent record but you can never guarantee that you will be up 100% of the time. Up-time is defined as the percentage of time the Server is running and capable of responding via its Ethernet port, excluding any scheduled downtime whether notified or not.
This guarantee applies to hardware and network SLA only. The Server availability guarantee does not include downtime that is out of our control, including but not limited to: upstream network outages, internet backbone congestion or outages caused by acts of god.

Interested in learning more?

If you would like to find out more about how we can help you, email us or if you prefer, call us on 03-980-6213 for a chat.