What makes theVirtual different

At theVirtual, we offer locally hosted packages with our focus on providing the best service at competitive prices. We offer comprehensive hosting plans tailored to suit your individual needs as well as customised high performance solutions to ensure our clients receive the most secure service we can provide for their Plone websites.

Our Service:

We understand the importance of having your website available 24/7, having your questions and requests handled in a timely manor and being available to action urgent requests quickly. We strive to achieve the highest service possible to our clients that we can. Our hosting is based on our belief of doing things properly. We manage our own top-of-the line hardware and play an active role in ensuring our clients sites are available at all times. We offer specialised Plone hosting packages, along with support for WordPress and other popular CMS, cloud applications and dedicated VPS solutions.

Quality Hosting Plans:

We are not in the business of providing cut-price, cut-corners hosting - instead we offer competitively priced, comprehensive hosting plans that are tailored to our clients' needs. TheVirtual hosting is based on our belief of doing things properly. We manage our own top-of-the line hardware and play an active role in ensuring our clients sites are available at all times. We offer specialty Plone hosting packages, along with support for WordPress and other popular CMS, cloud applications and dedicated VPS solutions.

Our Hosting Service includes:

  • Load balanced, high-availability cluster.
  • SSD storage array
  • Excellent, sustained IO throughput.
  • New Zealand based data center
  • Outstanding response times.
  • 24/7 monitoring / logging
  • Multiple secure backups - stored on-site, off-site and off-island

Backups

We perform multiple secure backups of our clients website. Backups are stored on-site, off-site and off-island. Backups are performed regularly on an hourly, daily, weekly and fortnightly basis allowing for easy recovery if required.

CMS security and maintenance

We monitor our clients websites constantly. Our monthly CMS Hosting & Maintenance service includes a range of services for a single monthly fee and includes website hosting, content management access, support and assistance, and on call support.
Monitor website health and uptime.
Monitor website resources and advise if these needed to be increased.
Review and install updates for your core software version once per month.
Review and install module updates once per month.
Install security patches when needed.
Weekly offsite database backup.
Monthly offsite backup of full website.
Phone support during normal business hours.

99.5% Server uptime

We have an excellent record but you can never garantee that you will be up 100% of the time. Uptime is defined as the percentage of time the Server is running and capable of responding via its Ethernet port, excluding any scheduled downtime whether notified or not.
This guarantee applies to hardware and network SLA only. The Server availability guarantee does not include downtime that is out of our control, including but not limited to: upstream network outages, internet backbone congestion or outages caused by acts of god.

Interested in learning more?

If you would like to find out more about how we can help you, email us or if you prefer, call us on 03-980-6213 for a chat.